Please read these terms before using Caceno. We've written everything in plain, straightforward language so nothing gets lost in translation.
Six things to know before using Caceno
You must be at least 18 years old to use Caceno. Each account is for one person only — only one account can be registered per mobile number.
Bonuses cannot be withdrawn immediately — wagering requirements must be met first. The welcome bonus carries a 10x wager requirement; cashback is 5x. Minimum odds of 1.50 apply.
Minimum deposit is ৳100 and minimum withdrawal is ৳500. After a withdrawal request, funds typically arrive via bKash within 3 minutes. The deposit and withdrawal method must be the same.
Keep your password and OTP private — you are responsible for the security of your account. Sharing them with others may result in your account being suspended. We strongly recommend enabling Two-Step Verification.
Multiple accounts, bonus abuse, fraud, and system exploits are strictly prohibited. If any such activity is proven, the account will be terminated and the balance forfeited.
Caceno promotes responsible betting. Deposit limits, self-exclusion, and cooling-off periods are all available. Betting is entertainment — not a livelihood.
These terms and conditions ("Terms") form a legal agreement between Caceno and all its members ("you" or "user"). Caceno is the operator of the caceno.xyz website and mobile app, providing online Sports Betting and casino services.
In these terms, "Platform" refers to both the caceno.xyz website and mobile app. "Bet" refers to any wager placed on a sports market or casino game. "Wallet" refers to the main balance in your Caceno account.
Caceno reserves the right to update these Terms & Conditions at any time. Members will be notified of any changes via SMS to their registered number and through in-app notifications. Continued use of the platform after any update constitutes acceptance of the revised terms.
To open an account with Caceno, you must meet the following requirements:
If false information is provided at registration, your account may be closed at any time and your balance may be forfeited. Caceno reserves the right to reject any registration request for any reason.
As part of the identity verification (KYC) process, Caceno may request a national ID or other documents at any time. Failure to provide the required documents may result in withdrawal restrictions or suspension.
Caceno currently supports the following payment methods: bKash, Nagad, and Rocket.
| Subject | Deposit | Withdrawal |
|---|---|---|
| Minimum Amount | ৳100 | ৳500 |
| Maximum Amount (Daily) | ৳5,00,000 | ৳50,000 |
| Processing Time | Instant | Average 3 minutes |
| Charges | Zero | Zero |
Withdrawals are sent back to the same payment method used for the original deposit. If you need to withdraw via a different method, please contact support.
If fraudulent or suspicious transactions are detected, Caceno may place a hold on withdrawals and conduct an investigation. This process may take up to 15 business days to complete.
Caceno offers a variety of bonuses. Each bonus comes with its own specific terms, which will be communicated at the time the bonus is awarded. The following general rules apply to all bonuses:
Net winnings from bonus balance (excluding the original bonus amount) may be withdrawn after the wagering requirement is met. Withdrawing before the requirement is fulfilled will result in the bonus being forfeited.
The same person or household cannot claim the same bonus through multiple accounts. If detected, all associated accounts will be closed.
All bets placed on Caceno are considered final — once a bet is confirmed, it cannot be changed or cancelled, except through the cash-out feature.
If a match is abandoned, forfeited, or postponed indefinitely, bets will be settled in accordance with Caceno's rules. In general, if a match does not start within 48 hours, bets will be voided and stakes refunded.
Odds in live in-play betting change moment to moment. The odds at the time your bet is confirmed are the ones that apply.
The following activities are strictly prohibited and will result in permanent account closure:
Caceno may temporarily or permanently suspend an account under the following circumstances:
Before permanently closing an account, Caceno will generally notify the member and give them an opportunity to respond. In urgent security-related cases, closure may occur without prior notice.
Any valid balance remaining at the time of account closure will be refunded, except in cases of Terms & Conditions violations.
Caceno treats the security of your personal information as its highest priority. All data is protected with SSL/TLS encryption and is never sold to third parties.
Your information is used solely for the following purposes:
For more details, visit our Privacy Policy View Page.
Caceno is committed to responsible betting and pledges to help members build healthy betting habits. The following tools are available to all members:
If you or someone you know is struggling with a betting problem, Responsible Gaming Visit the page or contact support.
Any disputes regarding bet outcomes, payments, or account matters are handled through the following process:
Caceno's decisions are generally final. However, members may escalate a complaint to the appropriate authority if they wish.
Caceno reserves the right to modify these Terms & Conditions, in part or in full, at any time. Members will be notified via SMS and in-app notification at least 7 days before any changes take effect.
Changes made for urgent security reasons may take effect immediately. Members will be notified of such changes as soon as possible.
The latest version of the Terms & Conditions is always available at caceno.xyz/terms-conditions.
If you have any questions about these terms, please get in touch with us:
Our support team is always ready to assist in Bengali. Responses to general queries are typically provided within 15 minutes.
Reading the terms and conditions on most platforms can feel like wading through dense legal language that's nearly impossible for everyday users to follow. Caceno has deliberately written these terms in plain language so every member can read and understand them on their own. We believe transparency is the foundation of trust.
Many users find bonus terms confusing. The most common question is whether a bonus can be withdrawn immediately. The short answer is no — but that is standard practice for bonuses, because a bonus is meant to give you more to bet with. Any net profit earned while completing the wagering requirement can be fully withdrawn. Caceno's wagering requirements are comparatively low and the validity period is generous — this is intentional and designed with members' best interests in mind.
Caceno's payment policy is straightforward — no hidden charges, no fees on deposits or withdrawals. If you deposit via bKash, your withdrawal goes back to bKash — that's a core part of Caceno's transparent payment policy. Withdrawals are processed in an average of three minutes because our payment system is fully automated, with no manual intervention required in most cases.
The list of prohibited activities might seem like Caceno is treating everyone with suspicion — but these rules exist to protect honest members. When one person opens multiple accounts to claim bonuses, the impact falls on every genuine member, because the bonus pool is limited. That's why these rules are strictly enforced.
Responsible betting is Caceno's highest priority. Betting is meant to be entertainment — but when it stops being fun and starts becoming a problem, the platform has a responsibility to step in. When a member requests self-exclusion or a cooling-off period, Caceno acts on it immediately, no questions asked. Because a member's mental wellbeing and financial safety matter more than any business interest.
Two Common Questions About Account & Data Security
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