Caceno FAQ — Answers to the Most Frequently Asked Questions

Under Caceno's policy One Account Per Person Yes, you can — and it is strictly enforced. Opening multiple accounts under the same mobile number or National ID (NID) is strictly prohibited.

However, two separate individuals living at the same address — each with their own NID and mobile number — may hold separate accounts. That said, please keep the following in mind:

• If two accounts are accessed from the same IP address or device, the system will automatically flag and monitor them.
• If bonus abuse is suspected, both accounts may be subject to investigation.
• The same payment method (e.g., the same bKash number) cannot be used across two separate accounts.

If you have any doubts, email support@caceno.xyz before opening an account. If multiple accounts are detected, all balances will be forfeited and both accounts permanently closed.

Joining Caceno's referral program is simple. After logging in, go to the "Refer a Friend" option in your profile menu — you'll find your unique personal referral code there.

Steps:

1. Send your referral code or link to a friend — via WhatsApp, SMS, or any other channel.
2. Your friend uses that code to Registration now.
3. When your friend makes their first minimum ৳500 Make a deposit.
4. Automatically credited to your wallet after deposit ৳500 Referral Bonus will be added.

This bonus is valid for 30 days with a 5x wagering requirement. You earn a separate bonus for each successful referral — bring multiple friends and a bonus is credited for every single one. You can check your bonus status under "Bonus History" in your profile.

In addition to cricket, Caceno also offers 30+ Sports Categories Yes. In football, you'll find:

• English Premier League, Spanish La Liga, German Bundesliga
• UEFA Champions League & Europa League
• FIFA World Cup & AFC Asian Cup
• Bangladesh Premier League (BPL Football)

Football betting markets on Caceno include: Match Result (1X2), Asian Handicap, Over/Under Goals, Both Teams to Score (BTTS), First Goalscorer, Corner Count — plus many more markets available in Live In-Play.

Additionally Sports Betting page, you'll find tennis, badminton, basketball, volleyball, table tennis, and e-sports. Log in, go to the Sports menu, select your preferred sport, and click on any match to open the bet slip.

On Caceno, some profile details can be updated by you directly, while others require assistance from support.

You can update yourself:

• Password — change it anytime from your profile settings
• Notification Preferences
• Language & Timezone Settings

The following changes must be made through support:

• Change Mobile Number: OTP verification will be required from both your old and new number. Email us at support@caceno.xyz or reach out via live chat. This is typically completed within 2–6 hours.
• Name Correction: Your name must match your NID — send a photo of your NID and the correction will be made within 24 hours.

Please note that once your KYC verification is complete, certain account details may no longer be editable. Make sure to enter accurate information when registering.

Yes, on Caceno Daily Sign-In Reward and Free Spins Both are available. Here's what you need to do to get them:

Daily Sign-in Bonus:

1. Log in to Caceno every day.
2. Click the "Today's Reward" or "Daily Check-in" button on your dashboard.
3. Rewards are credited to your wallet automatically — typically cashback or free bets ranging from ৳10 to ৳100.
4. Log in for 7 consecutive days and earn a big reward on the 7th day.

Free Spins: Free spins are awarded on selected slot games in the Casino section — usually tied to new game launches or special promotions. Bonus Page-to check which games currently have free spins running. Free spins typically expire within 24–72 hours — they are cancelled automatically once the period ends, so make sure to use them in time.

Absolutely — Caceno's Responsible Gaming Four tools are available completely free of charge in the section:

• Deposit Limit: Set a maximum deposit limit — daily, weekly, or monthly — in advance. Reductions take effect immediately, while increases require a 24-hour waiting period.
• Loss Limit: Set a maximum loss limit for a given period — once the limit is reached, betting stops automatically.
• Cooling Off: Take a break from 24 hours up to 30 days — deposits and betting will be disabled during this period.
• Self-Exclusion: Self-exclude permanently for 6 months or more.

How to Enable It: Log in → Profile Menu → "Responsible Betting" → Set your preferred tool → Confirm with OTP. The whole process takes about 2 minutes. There are no fees to activate any tool, and support enables it instantly — no questions asked.