Here you'll find a clear explanation of what data is collected when you use Caceno, why it's collected, and how it's kept secure.
How Caceno handles your data — at a glance
All data on Caceno — from login to payment — is encrypted with 256-bit SSL/TLS. No one can intercept it in transit.
Your name, phone number, or transaction details are never sold to advertisers or third parties — that is a core commitment at Caceno.
Your password is stored using a hashed algorithm — even Caceno staff cannot see your actual password. This is the secure way it should be done.
Caceno only collects data that is strictly necessary to operate the platform. No unnecessary personal information is requested.
You have the right to view, correct, or request deletion of your personal data. Simply contact Caceno support and we will take care of it.
Personal data is removed from our systems after a defined period following account closure. Information is not retained beyond what is required by law.
This Privacy Policy ("Policy") governs the collection and use of information between Caceno and all members ("you") of caceno.xyz. Caceno is an online Sports Betting and casino platform built for users in Bangladesh.
This policy applies to the caceno.xyz website, mobile app, and all Caceno-related digital services. When you use our platform, certain information is naturally collected — this policy exists to give you complete transparency about what that information is and how it is used.
Caceno collects two types of information — what you provide directly, and what is generated automatically as you use the platform.
What you provide directly:
Automatically collected information:
Every piece of data has a specific reason behind it. Caceno does not retain information just for the sake of it.
| Data Type | Reason for collection |
|---|---|
| Name and Mobile Number | To create your account and verify your identity |
| Date of birth | Age verification (to confirm 18+) |
| NID information | KYC — Fraud prevention & legal compliance |
| BKash/Nagad Number | Deposit and withdrawal processing |
| IP address | To detect duplicate accounts and fraudulent activity |
| Usage patterns | Service Improvement and Personalized Experience |
| Transaction History | For dispute resolution and maintaining audit trails |
Caceno uses your information for the following purposes:
Caceno does not use your information to send spam or irrelevant advertisements. You will only receive messages related to important Caceno account matters — nothing unnecessary.
Caceno does not sell your data to third parties. However, limited information may be shared in specific circumstances:
Caceno uses multiple layers of security to protect your data:
Keep in mind, though — no system is completely foolproof. Do your part by using a strong password and never sharing your login credentials with anyone.
Caceno uses cookies on its website and app. Cookies are small text files stored on your device that help improve your experience and keep the service running properly.
Cookies can be managed through your browser settings. However, disabling essential cookies may affect platform functionality.
You have certain fundamental rights over your own data. Caceno respects these rights and is committed to helping you exercise them:
You can request to see what data Caceno holds about you. Submit a request to our support team and you'll receive a response within 7 working days.
If any of your information is incorrect, you may request a correction. Changes to your name or mobile number may require KYC verification.
A request to delete your data can be submitted alongside an account closure request. Certain data may be retained for a specified period due to legal obligations.
You can request that your data be restricted from use for specific purposes at any time — for example, you can opt out of marketing messages whenever you choose.
To exercise any of these rights, email us at support@caceno.xyz or reach out via live chat. Requests in Bengali are also accepted.
Caceno does not retain data longer than necessary. The retention periods for different data types are outlined below:
| Data Type | Retention Period |
|---|---|
| Account Information | While account is active + 5 years after closure |
| Transaction History | Up to 7 years (legal obligation) |
| Support conversations | 2 years |
| Login Logs | 1 year |
| Analytics data (anonymised) | Indefinitely (not linked to identity) |
| KYC documents | 5 years after account closure |
Once the retention period expires, data is permanently deleted in a secure manner. If a legal obligation requires data to be kept longer, access to that data remains strictly limited.
Caceno may update this privacy policy when necessary. Members will be notified of any significant changes via SMS and in-app notifications.
The latest version of this policy is always available at caceno.xyz/privacy-policy. The "Last Updated" date is shown at the top of the page. Continued use of the platform after any changes constitutes acceptance of the updated policy.
For any privacy-related questions or concerns, please get in touch with Caceno:
Data protection complaints are treated with separate and serious attention and resolved promptly. Helping you exercise your rights is Caceno's responsibility.
When using an online platform, the biggest question on most people's minds is — "Is my data safe?" Caceno understands how important that question is, especially when financial transactions are involved. That is why this Privacy Policy has been written in plain, accessible English rather than complex legal language — so every member can genuinely understand what is happening with their information.
In the digital age, personal data is a valuable asset. Many platforms monetise it by selling it to advertisers — Caceno does not. Our revenue comes from service quality, member trust, and long-term relationships, not from trading your data in the background. It may seem like a small distinction, but from a member's privacy standpoint, it makes all the difference.
Many users worry about the security of their payment details. When you provide your bKash or Nagad number on Caceno, it is used solely for that specific transaction. This number is never sold or used for any other purpose. Payment providers (bKash, Nagad, Rocket) process transactions through their own security systems — Caceno only initiates the request and plays no intermediary role.
256-bit SSL encryption may sound technical, but in plain terms — it is a lock that would take even today's most powerful computers billions of years to crack. So if anyone attempts to intercept your login or payment details in transit, all they will see is meaningless scrambled data.
Many users have questions about the KYC identity verification process. It can feel uncomfortable to share national ID information. But this is primarily there to protect you — if someone tries to open a fraudulent account in your name, the KYC system prevents it. This data is stored with the highest level of security and deleted within a set period after account closure.
Finally, remember your own rights. The information you provide to Caceno belongs to you — you can view it, correct it, and request its deletion when you close your account. These are not just written-in-policy rights; they apply in practice. Stay with Caceno with complete peace of mind — your data is a trust we take seriously.
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